Choose A WINNING OUTCOME
Join us on Wednesday, February 13, 2019
Introducing Webinar Wednesday Series
A favorable time for professional development! On designated Wednesdays, the Learning and Development Center (LDC) through membership with SkillPath National Seminars, will feature webinars throughout the day for your viewing pleasure. These on-demand webinars will be an opportunity to gain up to three hours of professional development in a comfortable environment away from your workspace, free of charge!
By attending Webinar Wednesday Series presentations, City employees receive the following benefits:
- Knowledgeable experts who share research on specialized topics and effective solutions to workplace challenges
- New relevant and timely content and concepts, based on various themes selected for greater productivity in the workplace
- Opportunity to connect with fellow City employees throughout various departments and job titles
- Access to free and comfortable environment for learning
February Theme: The Winning Outcome
COURSE DESCRIPTIONS & SHOWTIMES
Featured webinars will be shown at the LDC during the designated times listed below. Participants may register for one, two or all three webinars. CLICK THE WEBINAR TITLE TO COMPLETE REGISTRATION.
11:00am: How to Be a Tough-as-Nails Negotiator
- Negotiating is stressful. It requires give-and-take. The strongest negotiators have mastered the secrets of standing their ground to get the results they want. This session will provide a framework from which you can navigate negotiations of all sorts (e.g. job changes, raises, major purchases) with savvy and finesse. This information-packed webinar will show you how to be a better, tougher and more effective negotiator.
12:15pm: Negotiating a Win-Win Scenario
- Effective negotiations are a vital part of the modern world. They help resolve conflicts and build stronger relationships. The best negotiations are the ones that leave both parties feeling like they’ve ended in a favorable position. Negotiations don’t have to be a zero-sum game, where one side’s loss is the other’s gain. Learn to find common ground. This one-hour webinar will give you all the skills you need to hammer out mutually beneficial deals every time.
1:30pm: How to Negotiate With Customers: Handling Unreasonable Demands
- Customer Service Representatives are on the frontlines, communicating directly with customers every day, and they are increasingly thrust into negotiations with difficult and demanding customers without any formal negotiation training. Customer Service Representatives will learn how to handle difficult customers, negotiate seemingly unreasonable demands, and find solutions so customer—and organization—leave happy.
This professional development opportunity is being brought to you by the Human Resources Department through STAR12 membership.
We are Your Center for Excellence!
Website: houstontx.gov/ldc
Location: 4501 Leeland Street, Houston, TX, United States
Phone: 832-395-4900
Facebook: facebook.com/cohldc
Twitter: @COHLDC