Weekly Inside Story
November 17 -21, 2014
Greeters for this week:
There are 19 workshops in this building this week
Region 7 ESC
DMAC Design & Delivery Coordinator
Special Ed Coordinator
Title I Specialist
Educator Certification Specialist
ELA Specialist, Middle School
Grant Accounting Specialist
Lee National Denim Day will be November 21. To make it simpler, this year we are only accepting online donations. Click image below to go to the website; the team ID is 252288. Call Patricia McGarity with any questions. Once you have donated, you can get a pin from Patricia McGarity. Thank you for your support!
Please complete your green card and send to Patricia McGarity in Administration by the end of November. Thank you for your support!
Please click below for more information.
We attended the site today and the children really enjoyed their hands-on experience very much. This is a field trip that they will never forget! It was awesome!
Sue Burrow, Chapel Hill Head Start Teacher
Service As Simple As ABC: 26 Tips for Working Better with Customers
A – Arrive at work on time, prepared, and with a smitl.
B – Believe in the organization and the products or services you are representing.
C – Choose an attitude of service. Your customers should feel that you enjoy your job.
D – Dress appropriately for the work that you do.
E – Empathize with customers, and show them that you understand.
F – Find answers if you don’t have them.
G – Give customers outstanding service even when they are not buying from you.
H – Help coworkers and other internal customers when needed.
I – Initiate contact with customers. Don’t wait to be approached.
J – Justify your reasoning and offer available alternatives when you must say “no.”
K – Know as much as possible about your organization and its products and services.
L – Leave your personal problems at the door.
M – Mind your manners. Say “please” and “thank you” often.
N – Never say, “That’s not my job.”
O – Own problems. Don’t pass the buck.
P – Prioritize what’s important. People should come before inventory, internal processes, etc.
Q – Question your organization about policies and procedures that hinder your ability to give good service.
R – Respond quickly and efficiently to customer requests.
S – Speak clearly and professionally. Save slang for your off time.
T – Treat people fairly, and apply policies and processes consistently.
U – Use body language that says “I’m here and read to help.”
V – Verify that your customers are satisfied and that you have answered all of their questions before ending calls, sales, and other interactions.
W – Walk customers through any complicated processes or procedures to reduce confusion later.
X – X-out complaining, personal conversations, and other behaviors that reduce your ability to remain positive and engaged.
Y – Yell and yell back at no one while at work. Keep your conversations professional at all times, even if you are being attacked.
Z = Zero in on how you can help by listening more and talking less.
― Todd Stocker, Author
We will be dismissed at 3:00 p.m. on Friday, November 21. If you have already donated to Lee National Denim Day online, you are permitted to wear your jeans on Friday, November 21. Please remember to clean out the refrigerators in your areas by Wednesday afternoon. Make sure all computers, printers and etc. are turned off prior to leaving on Friday. Have a safe and happy Thanksgiving!