Newsletter and Email Credits FAQ
If you are here, there's a good chance you are on our Free Plan, which has a limited number of Newsletter and Email Credits.
If you are looking to create unlimited newsletters, check out one of our Premium Plans (you also have access to tons of other great features too)!
What are Newsletter Credits?
Every time you create a newsletter, you use one Newsletter Credit. Users on our Free plan get three Newsletter Credits, meaning, they can create a total of three newsletters. Please note, even if you delete one of your three newsletters, a Newsletter Credit will not be added back to your account.
However, folks on any of our Smore Premium plans get unlimited newsletter credits, meaning that you can create as many newsletters as you'd like - and then some.
If you're on our Free plan and you run out of Newsletter Credits, you can always upgrade to any of our Premium Plans to get back to creating amazing content!
What are Email Credits?
When you send emails through Smore's Share with Email tool, you use up Email Credits. Each recipient costs you one credit. So, for example, if you send one email to 100 people, you'll use up 100 credits.
Users on our Free plan receive 200 Email Credits every month. Users on our Smore Premium Plans receive UNLIMITED Newsletter Credits, and can send a whole lotta emails (depending on which plan you on). Premium Plans are limited by the number of contacts that can be stored in their Mailing List.
If I delete a newsletter, does it still count against my newsletter limit?
Help! How many Email Credits are included with my Business plan?
The Basic Plan includes 10,000 Email Credits, the Professional Plan includes 30,000 Email Credits per month, and the Business plan includes 65,000 Email Credits per month.
How about on an Educator Plan?
Users on our Educator Basic Plan get 5,000 Email Credits (sends) per month, and those on our Educator Pro Plan get 15,000 Email Credits per month. Remember, though, that if your contact list size exceeds the number of email credits you have, you won't be able to email everyone on your list. Meaning, if you are on the Educator Basic Plan, and have 5,100 contacts on your contact list, you would not be able to email all 5,100 recipients in a given month since your plan only supports a maximum of 5,000 sends.
What about a Non-Profit Plan?
All of our Non-profit Plans also have a limit on the number of emails you can send out per month. The Small Non-Profit allows you to send out 10,000 emails per month, the Medium Nonprofit Plan includes 30,000 monthly Email Credits, and the Large Nonprofit Plan includes 50,000 monthly Email Credits.
To see our Non-Profit Pricing, please click on the button below:
What is an example of how many times I can send emails to people in a month?
For example, say you are on the Educator Basic Plan, which allows you to send out 5,000 emails per month. You have a contact list of 5,000 people. This means you will only be able to send out one newsletter the entire month to those 5,000 contacts.
Can unused Email Credits be used the following month?
Email credits, unlike Beethoven, do not rollover.
If I email a listserv, how many Email Credits does that use up?
It only counts as one credit, however, if any one recipient unsubscribes from your email, everyone else on the listserv is automatically unsubscribed as well.
Need more help? Reach out to support@smore.com!