Rite-Hite 5 Star Sales Academy

Star 2: Discovering the Industry

Star 2 Training Event

Monday, May 23rd, 10am to Thursday, May 26th, 12pm

601 Expressway Drive, Horn Lake, MS, 38671

We are so happy to welcome you to Rite-Hite's four day Star 2 Sales Academy held at our Horn Lake, MS manufacturing plant. Be prepared to expand your product knowledge, sales skills and PASSION for Rite-Hite.


We'll also work on expanding your music knowledge and waistline while we're at it. No trip to the Memphis area would be complete without making time to explore the rich music history, incredible live music scene and crazy good food the area has to offer.


Here a few things you need to know before you depart and to get ready for Memphis week!

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Homework to be Completed PRIOR to your Arrival

As you know by know, preparation is key to your success in the 5 Star Sales Academy. Please work to ensure you have completed the following PRIOR to your arrival in Horn Lake.


  • Obtain a sign-off from your Sales Manager or Mentor on the Dok Lok Justification Presentation in NXTGEN
  • Obtain a sign-off from your Sales Manager or Mentor on the Revolution vs. BAF Presentation in NXTGEN
  • Review the supplemental Rite-Hite Door PowerPoint (provided under separate cover) and bring a list of questions / talking points to be discussed in class
  • Read the supplemental Rite-Hite Environmental Enclosures reading material (provided in the Star 1 iBook ... labeled Post Star 1 Frommelt Homework) and bring a list of questions / talking points to be discussed in class
  • Read the supplemental Rite-Hite Zoneworks reading material (provided under separate cover) and bring a list of questions / talking points to be discussed in class
  • Obtain the energy costs for your area and complete a proposal for a FasTrax FR Door, complete with ROI Cost Justification and submit to Maggie Seed
  • With your Sales Manager or Mentor, complete the DISCOVERY section of the Value Proposition Worksheet (provided under separate cover)

Arrival at Memphis International Airport

Upon arrival, please contact the Hilton Garden Inn/Southaven, MS at (662) 349-0277 and request a shuttle pick up.

Hotel Accommodations in Mississippi

All participants stay at the Hilton Garden Inn, located in Southaven, MS.

Dress Code and Weather Forecast

  • Dress code for the week is jeans, collared shirt and closed (or steel) toe shoes
  • The temperature will be in the high 80's much of the week with a chance of rain
  • Please bring appropriate outerwear to stay comfortable as we will be working outside frequently
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The Week in Preview

  • Your stay includes a made to order breakfast each day
  • Allow yourself at least 45 minutes to eat a hot breakfast (items from the continental bar are self serve and therefore do not require as much time)
  • Please bring your breakfast coupon to the dining area and plan to tip a dollar or two each day (they do a great job catering to our large groups several times a year)

  • Lunches will be provided Monday - Thursday


  • Activities/Dinners have been planned for Monday AND Thursday night
  • Transportation for dinner on Monday will depart the hotel at 18:15
  • Transportation for dinner on Thursday will depart the hotel at 16:00

  • Transportation will be provided to and from the Rite-Hite plant each day
  • Monday: Depart the hotel at 9:45 sharp (this means in the van driving away ... not getting off the elevator)
  • Tuesday - Thursday: Be ready to depart the hotel at 7:45 sharp (this means in the van driving away ... not getting off the elevator)

  • Please arrange return transportation to the airport with one of the facilitators or the hotel shuttle

At the end of Star 2, you will be able to:

  1. Better identify and understand customer challenges
  2. Address challenges with potential solutions
  3. Bring value to the customer
  4. Observe, inquire and educate the customer
  5. "Tell the story" more effectively
  6. Apply fence buying lessons to professionally representing Rite-Hite
  7. Justify products for a broad range of decision makers
  8. Better apply core products
  9. Move throughout a facility with a "Swivel Head"
  10. Use NXTGEN and associated apps with confidence and competency
  11. Utilize energy loss calculators
  12. Operate all core products
  13. Identify your favorite barbecue joint in Memphis
  14. Identify all 4 members of the Million Dollar Quartet and share the historical significance of each
  15. Use your creativity to take a cab across the state line, even though most cabbies claim they won't do it

Study hard and get some rest ... Memphis awaits!

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