Tech Update

GAPS Technology | February 16, 2021

Clever Login Settings

Due to significant feedback requesting that the Clever badge login option NOT be removed, that change will NOT be taking place on Friday, Feb. 19.

Spanish Language Help Desk

GAPS IT is happy to announce that we have a Spanish Language Help Desk for our Spanish-speaking families needing technical assistance. Hours are 7:30am - 4:00pm. Contact our Spanish Language Help Desk at 541-967-4500 or gaps.it@albany.k12.or.us.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

Tech Update Archive

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