Tech Update
GAPS Technology | February 16, 2021
Clever Login Settings
Due to significant feedback requesting that the Clever badge login option NOT be removed, that change will NOT be taking place on Friday, Feb. 19.
Spanish Language Help Desk
GAPS IT is happy to announce that we have a Spanish Language Help Desk for our Spanish-speaking families needing technical assistance. Hours are 7:30am - 4:00pm. Contact our Spanish Language Help Desk at 541-967-4500 or gaps.it@albany.k12.or.us.
Canvas Support - Phone, Chat, Video
The Help button at the lower left of your Canvas screen connects you directly to Canvas support:
- Canvas Support Hotline - 877-376-0958
- Chat with Canvas Support - Live Chat with Canvas Support
- Training Services Portal - Access Canvas training videos and courses
Teacher Technology Information
Network and Service Status Links
Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.
Who to ask:
Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>
Canvas questions: building Canvas site admin / teacher leader
Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>
Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>
Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>
Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>
Tech Update Archive
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