Newsletter April 2014
Why should we keep on learning? We have a college degree or diploma etc. We have a job that we know how to do and we are good at it. We get paid for our work. Other than about our new products, what is there to learn? Founder and CEO of EQ Mentor, says: “...the successful professional is not be the one who has accomplished a lot in the past, but the one who is constantly learning.”
Can there be learning organizations also? Why a Learning Organization? Why bother... Why do we want learning organizations - Organizations should become more like communities where employees feel their commitment. They will work harder for an organization they are committed to.
A Learning organization is a company that facilitates the learning of its employees and continuously transforms itself. It encourages organizations to shift to a more interconnected way of thinking.
Let us understand more in detail. A learning organization has five main features: team learning, shared vision, mental models, personal mastery and systems thinking.
Team Learning : Virtually Teams, not individuals, are the fundamental learning units. Unless a team can learn, the organization cannot learn. The focus is on the learning ability of the group. We learn best from each other, by reflecting on how we address problems, question assumptions, and receive feedback from our team. With team learning, the learning ability of the group becomes greater than the learning ability of any individual in the group. It is important to have dialogue and group discussion. For a team to learn, they must be in sync and reach agreement.
Shared Visions: To create a shared vision, let every member within the organization draft a vision. All members of the organization understand, share and contribute to the vision of the group or department for it to become a reality. With a shared vision, people will do things because they want to, not because they have to. The development of a shared vision is important in motivating the staff to learn, as it creates a common identity that provides focus and energy for learning. The most successful visions build on the individual visions of the employees at all levels of the organization. But the creation of a shared vision can be hindered by traditional structures where company vision is imposed from above.
Mental Models: Each individual has deeply ingrained assumptions. Individuals act according to their assumptions and not according what they claim to believe in. To become a learning organization, these models must be challenged. Team members should constructively challenge each others' ideas and assumptions. Then they begin to perceive their mental models, and change themselves to create a shared mental model of the team. Similarly, organizations tend to have ‘memories’ which preserve certain behaviors, norms and values.
CRM will empower our business to be customer centric, more productive and proactive. Manage our leads, contacts, sales opportunities, marketing, activities, reports and all type of communications (telephony, email and SMS) from single place. CRM in effect will make sale procedure easy and will help entire process (PO – Manufacture – Dispatch – Delivery – Payment) streamlined.