2.09 Steps of the selling process
By: Ashley Lusk
1. Approach Customer
The first encounter with the customer is important. You have to approach the customer in a service approach which lets the customer know you want to help them or in a greeting approach which helps the customer feel welcome.
2. Determine Needs
Find customers reasons for buying early. You have to listen to the customer and observe what the customers likes without saying it. And you have to ask questions to see what the customer needs/wants.
3. Present the Product
You need to tell the customer about the product and show them the product.
4. Overcome Objections
Give the customer enough information about the product so he/she does not have a objection. If he/she has a objection help them over come it by telling them about the benefits and how it could help them.
5. Close the Sale
You have to make the customer want the product so much that they will buy it. You and the customer need to reach a agreement.
6. Suggestion Selling
Try selling more to the customer. Suggest more products to the customer. Try to enhance the sell.
7. Build Relationships
Call the customer and see how the product is working. Keep in contact with the customer.