Dell's PartnerDirect
Return Policy
Dell's PartnerDirect Program has three levels of valued partners
PartnerDirect: Registered
- A valid reseller certificate
- An active company website
- An active e-mail account tied to the company domain
PartnerDirect: Preferred
- One or more completed PartnerDirect Competencies
- Beginning twelve months after completed Competency, $200,000 minimum sales during previous four rolling quarters (USD$ or equivalent, Dell enterprise products, Dell Wyse products, and Dell Cloud Services only).
PartnerDirect: Premier
- Two or more completed PartnerDirect Competencies
- One Dell Solutions training course completed
- $1,000,000 (U.S. Premier Partner) or $500,000 (Canada Premier Partner) minimum purchase during previous four rolling quarters (USD$ or equivalent, Dell enterprise products, Dell Wyse products, and Dell Cloud Services only).*
- PartnerDirect Premier Partner logo displayed on Partner’s website
Dell does not offer a standard return policy to our Registered Partners
Partners who go the extra mile and achieve Preferred and Premier Partner Status gain significant benefits from Dell - including a 30 day return policy (limitations apply).
Dell is invested in doing it right
Everyone is human - if we make a mistake we want to make it right. We do have an exception process for returns due to Dell error for our Registered Partners.