Dell's PartnerDirect

Return Policy

Dell's PartnerDirect Program has three levels of valued partners

PartnerDirect: Registered

  • A valid reseller certificate
  • An active company website
  • An active e-mail account tied to the company domain

PartnerDirect: Preferred

  • One or more completed PartnerDirect Competencies
  • Beginning twelve months after completed Competency, $200,000 minimum sales during previous four rolling quarters (USD$ or equivalent, Dell enterprise products, Dell Wyse products, and Dell Cloud Services only).

PartnerDirect: Premier

  • Two or more completed PartnerDirect Competencies
  • One Dell Solutions training course completed
  • $1,000,000 (U.S. Premier Partner) or $500,000 (Canada Premier Partner) minimum purchase during previous four rolling quarters (USD$ or equivalent, Dell enterprise products, Dell Wyse products, and Dell Cloud Services only).*
  • PartnerDirect Premier Partner logo displayed on Partner’s website

Dell does not offer a standard return policy to our Registered Partners

Partners who go the extra mile and achieve Preferred and Premier Partner Status gain significant benefits from Dell - including a 30 day return policy (limitations apply).

View All Your Benefits Here

View Partner Terms and Conditions Here

Dell is invested in doing it right

Everyone is human - if we make a mistake we want to make it right. We do have an exception process for returns due to Dell error for our Registered Partners.