News You Can Use

May 10, 2016

MyDisneySchedules and IVR Outage

MyDisneySchedules and the IVR will be unavailable due to a planned outage on Thursday, May 12


IVR Procedure:

  • If you need to call the IVR on Thursday, May 12 please leave a voicemail designating if you are calling in late/sick/FMLA, etc.


MDS Procedure:

  • Please check your schedule prior to Thursday, May 12 for your scheduled breaks and lunches on that day. If you have any questions, please contact the Labor Team

Member Administration Delayed Opening

Member Administration will open tomorrow, May 11 at 10a.m. due to training
  • Please advise any Members who need to speak with Member Administration tomorrow to call after 10 a.m.

Project Time Segment: Disabling "Clutter"

All Member Services Cast Members have been scheduled a 10 minute Project time segment in order to disable the "Clutter" feature on Outlook
  • Disabling "Clutter" will ensure that you receive all important operational updates directly to your inobox
  • During your scheduled time, refer to DORY for step-by-step instructions on how to disable "Clutter" on Outlook
  • Visit DORY >> Search: Clutter

Beach Bash Availability

As a reminder, availability can open up for Membership Magic events when other Members cancel their bookings
  • For this reason, Advisors should always be checking a la carte to see if availability has opened up for events like the Neighborhood Beach Bash


For more information about the Neighborhood Beach Bash, visit DORY >> Search: Beach Bash

Refurbishment Update: Soaker Tubs

Refurbishments are currently underway at Disney's Vero Beach Resort and Disney's Beach Club Villas
  • The whirlpool bathtubs are currently being replaced with soaker style tubs in the 1 and 2 Bedroom Villas


Selling Hard Tickets through Passport

When selling tickets to Mickey's Not So Scary Halloween Party and Mickey's Very Merry Christmas Party, Advisors can follow these new steps to narrow down dates in Passport:

  • Enter "Start Date" and "End Date" as usual
  • Under "Ticket Group" select "Special"
  • Under "Ticket Description" enter the date of the party (i.e. "09/20")
  • Under "Product Name" enter "DVC"


A screenshot of this can be found in DORY >> Search: Not So Scary or Very Merry

Date Change - Member Night at Splitsville

The Member Night at Splitsville Luxury Lanes for Wednesday, Aug. 10 has been rescheduled
  • The new date is Tuesday, Aug. 9
  • The a la carte team is in the process of making the change, so this date is not available to confirm at this time. Interested Members will need to need to call back later


This information has been updated in DORY >> Search: Splitsville

Big image