Navigating the Student Success Collaborative

Welcome to the November issue of Connected newsletter from the Division of Student Academic Success. We are proud to highlight the Fall 2019 Progress Report campaign in this issue.

Academic Progress Reporting closed on October 25, 2019. More than 600 faculty members issued progress reports to more than 6,100 students during the Fall 2019 Progress Report campaign. Participation in this effort encourages communication among faculty, students, advisors, and student success staff and is critical to our academic mission.

Post-Progress Reporting

Faculty members issued progress report concerns for the following reasons (with the action taken for each reason in parenthesis):

  • Poor Attendance (email sent to student)
  • Missing Assignments/Homework (email sent to student)
  • Poor Quiz/Test Grades (email sent to student)
  • Writing Skills Concern (email sent to student)
  • Cannot Pass With Remaining Coursework (case opened and email sent to student)
  • Never Attended/Stopped Attending (case opened and email sent to student)
  • Clinical Concern – Nursing (Case Opened and email sent to student)
  • Nursing Graduate Student Concern – (case opened and email sent to student)

Students can access the details of their progress report(s) on RaptorConnect’s Reports tab. Only the concerns listed above automate an email containing the instructor's feedback. CLICK HERE to read the specific email content for each concern reason.

Faculty members can track cases related to concerns directly on their Professor Home page in RaptorConnect and are able to view the status of those cases.

FAQ for Students

FAQ for Faculty

Fall 2019 Progress Reporting Results

Locating Progress Report Information in RaptorConnect


If your permissions allow, you may access students’ Progress Report information on their student profile located in the History Tab. Scroll down to the History section, click the triangle next to the word 'History' to pull down the option menu, then select 'Progress Reports'.


Begin Date: 10/7/2019 - End Date: 10/27/2019
Filter Options: Appropriate Advanced Filters and/or My Students Only

Student Progress Reports
This report provides a summary of all submitted Progress Reports. Use this report to see instructor comments for students without concerns. Report Data: Student Name, ID, Category, Course, Absences (optional), Grade (optional), Comment, Instructor, Date Submitted

Students Flagged At-Risk
This report provides a summary of students who received a progress report indicating concern in one or more courses. Report Data: Student Name, ID, Category, Course, Absences (optional), Grade (optional), Comment, Instructor, Date Submitted, Reason for Concern

Detailed Student Flagged At-Risk
This report provides extended detail of students who received a progress report indicating concern in one or more courses. It also provides a link to the individual student’s progress report. Report Data: Student Name, ID, Email, Class, Sex, Race, Major, Category, Section, Course No., Course, Absences (optional), Grade (optional), Comment, Date Submitted, Dropped, Final Grade (reported after last day of classes), Instructor, Reason.

Progress Reporting and Case Management

This semester, concerns such as Cannot Pass with Remaining Coursework, Never Attended/Stopped Attending, or Clinical Concern (Nursing) automatically opened a case in RaptorConnect, alerting the student's assigned advisor(s). Support teams are encouraged to work collaboratively (i.e., Academic Advisors, success coaches, counselors, Dean of Students Office staff) to determine the best approach to helping students in this situation. RaptorConnect has several “case closed” options that allow advisors to manage cases and easily communicate with faculty.

This year, to help better track students and support our collaborative efforts, full-time students receiving three or more progress reports were sent an email to connect to campus resources. If the student received a fourth progress report, an additional alert (“5 – Student received 4 or more progress reports this semester”) opened a case for their academic advisor(s). Finally, the Dean of Students joined cases if that student received five or more progress reports.

Progress Report Case Summary

Cannot Pass with Remaining Coursework: 73 Opened Cases

Never Attended/Stopped Attending: 175 Cases Opened

Clinical Concern (Nursing): 21 Cases Opened

Four or More Progress Report Concerns: 17 Cases Opened

To view your assigned cases, click on the FILE FOLDER ICON located on the red sidebar in RaptorConnect. Use 'Manage Case' to view the details of the case, enter comments and to close the case. Remember, students DO NOT see case details, please reach out to the student regarding their professor's concern via email, text or phone.

How to Proactively Manage Your Student Caseload Using RaptorConnect

Best Practices and Tips from 550+ Schools

Based on a decade of research, our Student Success Management System is designed to overcome advisors’ biggest challenges. RaptorConnect provides communication, scheduling, and case management tools; analytics to tailor outreach and track impact; and access to a library of resources. More than 200,000 advisors at 550 colleges and universities currently use this system.

This toolkit will help advisors more effectively:

  • Identify and prioritize students in need of support
  • Pinpoint critical times for outreach and intervention
  • Send customized messages, track responses, and follow up
  • Close the loop and monitor student outcomes

Click Here to Access the Advisor Toolkit

Updates to Tags and Alerts


This semester, the CCAS Graduation Planning Team surveyed students with 90+ earned credits to identify the term when they expect to complete their degree requirements. The team tagged students with this information. This tag may be used by any advisor to easily track students' expected graduation term.

Fall '19 Student Worker (Department)

This new tag identifies students with staff access to RaptorConnect. Access for student workers must be requested using this link: Request User Permission. At the end of the semester, supervisors must review their list of student employees to make determinations for continued access.

EverFi Not Completed

ONSP uses this tag to identify students who have not yet completed the EverFi requirement. Questions related to this effort should be directed to Cassie Scanlon, x6689.

Dean of Students Hold

The Dean of Students places this tag on students who have not satisfied the Academic Integrity Tutorial requirement. Questions related to this effort should be directed to Mary Flaherty, x2771.


ONSP issues the following alerts for students who are missing important documentation.

· Submit Transcript with Degree Indicator

· Transfer Credit Update Needed

Each alert generates an email to the student with specific instructions to complete the task and the alert is easily visible on the student's profile. Questions related to this effort should be directed to Cassie Scanlon, x6689.

Fall '19 Training Schedule and Reservation

Angela DeRocini offers a range of RaptorConnect training topics to faculty and staff on a weekly basis. For more information on available trainings or schedule a specialized training, please CLICK HERE.

Resource Center

Request New User Access / Change User Access Form

Please use this form to request or change access to RaptorConnect. After your supervisor’s approval for access, new users must review and agree to follow FERPA guidelines for accessing student data.

Text Messaging

The number of text messages users can send at one time has increased from 50 to 100 students. Please see the new Text Messaging Configuration/FAQ and Text Messaging Guidelines.

User Guide for Communications

Student Messaging Through the Platform

  • Alert Notifications
  • Recording Attendance
  • Case Notifications
  • Appointment Communications

How to Thrive During Peak Advising Times Webinar

As a member of EAB, Rutgers Camden Faculty & Staff are invited to utilize EAB's extensive library of higher education research and resources. To access EAB’s research and resources, you must Click here to create an account.