PMI LEASESTAR UPDATE

April 2016

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EXCITING NEWS

PRODUCT SPOTLIGHT - MEET INDATUS

Indatus provides a suite of cloud-based, smart answer automation and routing solutions that handle maintenance calls for over 11,000 apartment communities. The solutions enable property Owners and Managers to increase the efficiency and accountability of maintenance staff, in addition to ensuring maintenance and emergency calls are promptly resolved.


RealPage plans to combine the Indatus solution with its LevelOne live agent solutions. The combined offering is expected to enable unmatched lead and resident management capabilities targeted not only to the multifamily rental housing market but also to the single family and vacation rental markets.


For more information on this service, please contact Michelle Braa at Indatus. The number is 800-727-4246, ext: 107665

MARCH SUPPORT OVERVIEW

Support Product

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A Total of 28 LeaseStar Support Cases Submitted for March:

  • User Credentials - 11
  • Tracking Numbers - 8
  • Property Settings - 3
  • How To- 3
  • Outage - 2
  • Site Setup - 1

Case Priority Levels

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March cases submitted had an average resolution time of 4 hours, falling within our Service Level Standards.

Case Orgin

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  • The majority of you support cases were submitted via the Client Portal.
  • The remaining cases were submitted via Email.

LEAD2LEASE - TOP LEASING AD SOURCES

  • The below chart depicts PMI's top leasing ad sources, sorted in descending order by lease volume.
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