June TBO Update
"Closed mouths don't get fed"
Missy Hudson
QC TBO Category Representative
Laurel Custer
TBO/Private Label Category Representative
Ashley Abraham
TBO Category Representative
Quality
Ellison Style# ELL0RD8575
Seam slippage
Nameless Apparel Style# NAM0P5623
Colorfast
Deep or shallow Style# DEE2V3790S
Patterns being placed incorrectly is a common issue we come across. Shipments arrive with some units with the pattern placed upright and some units with the print placed upside down.
Fit
Sis sis Style# SIS2WT71440C
Killer tee Style# Kil0lolita
Keeping a close eye on my problem Vendors
Vendor Relations Update
June VP Recap - 60 Total VP's
3 Biggest Categories:
- Short Shipments - 17
- Over Shipments - 8
- Stains - 7
Quality Breakdown
Compliance Issues
NOTE: These numbers reflect ALL apparel, not just TBO.
June's Biggest Offenders
Receiving VP's - May Vs. June
Quality VP's - May Vs. June
Customer Care
Complaints/ Styles with Issues :(
*Although we love them, complaints regarding the Charter School Cardigans have been on the rise! Many customers note the seams unravel rather quickly, particularly with the Charcoal color path.
~Several customers have also noticed a bit of a fit difference between the colorpaths
*A HORRIFYING experience for one customer: Brace yourselves. After owning her Cherry Picking Top (an item still available and very popular) for 6 months, she cut the lining in her top as she felt something strange to reveal a dirty fingernail. Though I had not heard other complaints regarding this top needless to say, her experience was less than stellar and she was incredibly distraught.
~If you have access to Zendesk, please reference ticket 530734
*To reaffirm what quality is seeing, loose seams always seem to be an issue with our gals!
Enough bad.. Here's the good!
*With that being said, plus girls aren't the only ones who love ModCloth! While we offer a wide variety of size XS our petite ladies would love to see more options for them. Sometimes using our filters just aren't enough, they would like to see styles that are specific to more narrow frames.
*Customers can't sing our praises enough for the quirky prints we offer. Let's not forget about solids that are always a great recommendation when our girls want to revamp their wardrobes!