July Private Label Newsletter
Why Hello there!
Customer Care Update
Train Station Platform Dress
Cons- Runs Large
37.77% Return rate
Above Par Avion
Pros- Material, great print
Cons- Runs too large
28.07% Return rate
Patio Reception Dress
Pros: Good length
Cons: Too noisy, fabric is poor
61.54% Return rate
Celestial Get Together
Pros: Colors, fit, shape, lining
Cons: Sizing is off, Short, hard to get on and off
50.18% Return rate
Hire Expectations
Cons- tie, elastic in back, sizing is off
No Pros
20.75% Return rate
Mauve To the Country
Pros- well made, style
Cons- sizing off, skirt is too full
47.15% Return rate
Here are more styles that customers are saying that the sizing is off.
And Many More
Daily Dynamo
Up Up and Adorable
Poise and Click
Chalk of The Town
Stroke of Luck in Lilac
Now lets talk about Quality and FIT!
On the FIT side, we are noticing the same types of FIT as usual. Running larger in the waist, or bust but fitting else where. Size XS is fitting very small and size XL is fitting very large, seems like there is a big jump from XS to SM, and LG to XL, which may conflict with the sizing up or down option.
With measurements our styles are usually not matching up with our size chart, either running larger or smaller, but will match with approved specs. Some of the items being approved don't fit into our size chart nor on person causing some issues, with any vendor send backs.
FERSY1301078(WIP)
MYRSU1307041(WIP)
Vendor Relations Update!
July VP's
Yes Master (UPDATE) – 15 Total – 3/26 till Present
There were 16 total Yes Master VP's from March 26, 2013 to the present.
- COO Tags say “Made in Europe” instead of “Made in Bulgaria” - 10
- Missing hygienic liners - 4
- Stains – 1
- Product shipped to us with price tags - 1
Impact…
The impact of styles arriving like this is huge. Most of these issues can be fixed in-house, but they take time to fix. We ask for a discount and issue chargebacks to help cover the cost of paying employees to tear off price tags or sticker product with the correct country of origin.