Steps of the Selling Process 2.09
Camden Hartsell
Approach Customer
The first encounter with a potential customer.
This is the most important part of the selling process, it could determine the outcome of a sale or repeat business.
Determine Needs
Find customer’s reasons for buying as early as possible.
Every customer has a reason for buying, the sooner you determine those reasons, the sooner you can make a sale.
Present the Product
What does this product do? Demonstrate – Show them.
Presenting the product can determine if a customer will like the product, your job is to make sure you are giving them all the information.
Overcome Objections
Legitimate reason, doubt, or hesitation for not buying.
How you handle an objection can result in a sale or a loss of a customer.
Close the Sale
Obtaining an agreement to buy
This is one of the final steps in the selling process, and one of the most important.
Suggestion Selling
Selling additional goods to enhance the original purchase
Repeat business is the best thing for a business, it will drive up your sales and popularity.
Building Relationships
Ensure satisfaction, call, card, email
Handle inquiries and complaints, keep customers satisfies
Useful info. for future reference
What went well?, What can be improved?