Essex LeaseStar Update

November 2015

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EXCITING NEWS

Marketing Center
  • Updates to the Manager Syndication page were released to make it easier to enable/disable available channels (ILSs). This includes the ability for users to modify the lead delivery email and phone for each active channel.

IMPLEMENTATIONS, PROJECTS, & TRAINING

Syndication
  • Signed order received for Enso
  • Activation date scheduled for 12/17/15


SmartSheet

  • A new smartsheet document was created and updated with all Essex properties and products.


Training

Product Support

  • A total of 67 support cases were submitted for the month of October
  • The majority of Leasing Desk requests were for policy confirmations

Average Age by Priority

  • Two P2-Medium requests were resolved outside of our preferred service level time frame, resulting in the average estimating at 43 hours for the month of October.

PRODUCT HIGHLIGHT

Engaging Community Websites



  • Premium Design Templates or Custom Creations
  • High Resolution Photography
  • Real-Time Pricing/Availability & Online Leasing
  • Social Integration
  • SEO/SEM
  • Sales & Lead Tracking