FCGP Australia
March 2016 Update
March Snapshot
Welcome to the March edition of the FCGP Supplier newsletter. The year is already flying by and the 1516 contract year has drawn to a close. We are ramping up not only preferred negotiations but to launch our online contracting tool for hotels in May. I am sure Hoteliers will be glad to be rid of that excel spreadsheet!
We have some new and exciting things happening in the Flight Centre Global Product World. Firstly, we have a dedicated event product manager in Charlie Buchanan. Charlie joins us from her previous role at Keith Prowse and has a wealth of events experience. We currently have / are working on theatre tickets, sporting and concert tickets.
Secondly, we are working on a streamlined contracting process. So, if you have a contract with Flight Centre Global Product and Quickbeds watch out for the email which requests you to complete mapping documents to connect with our Hotel Hub platform. This will provide one connection, one point of contact into Flight Centre Travel Group and hopefully reduce the level of confusion for you, our suppliers. With this in mind, a gentle reminder to all that we are on the connectivity bandwagon. We want to connect with you! This at times will prove difficult to wrap your head around as we blur the traditional lines of static wholesaler and OTA. Join us on this journey, as always it will be a wild ride!
Tracey Thallon
Destination Leader - Australia
TOP 5 REGIONS OF GROWTH
The top 5 regions of growth for bookings made in Mar (based on revenue sales):
Islands & Whitsundays - Up 37%
Sunshine Coast - Up 22%
Broome - Up 21%
TNQ - up 12%
Tasmania - Up 8%
WHATS HAPPENING WITH US
17/18 CONTRACTING
For hotels only, we will be moving to online contracting this year, which should improve efficiency and save you some time.
More info to come!
WHY INFINITY HOLIDAYS LOVES DYNAMIC
We asked our team of sales experts for their feedback on dynamic rates, and here is what they had to say...
'I do like having Dynamic rates because it is more competitive and helps with less pricebeats. Not to mention the amount of people who would potentially see a better price else where and not even come back to pricebeat. Also helps with availability. ' - Nadiya
'I like having access to last minute availability, saves time ringing up, being on hold and not knowing if it will be available or not.' - Kylie
'Improved productivity and speed for both retail and wholesale consultant. Also creates urgency!' - Mark
'Having access to dynamic rates helps productivity not just from our consultants, but also the hotel res team as calling for availability is not required. I believe it assists our hotel partners with better yield management, and our customers love us saying YES we can help them.' - Wayne
'last minute availability' - Martine
'No need to search through 4 other systems to check availability. we work more efficiently. ' - Wyland
WHAT'S NEW?
New domestic brochures
UK Journeys Range
Our partners in the UK are doing some great work promoting Australia through their 'Journeys'. Check it out here: http://www.flightcentre.co.uk/holidays/tailor-made
AGENT RATES
CONTACT LIST
Destination Leader: Tracey Thallon
Ph + 61 439 729 024 – tracey_thallon@flightcentre.com
Team Leader: Michelle Sawtell
Ph + 61 7 3181 9516 – michelle_sawtell@flightcentre.com
Destinations - Victoria, Tasmania
Angela Sweeney – Ph +61 7 3181 9583 – angela_sweeney@flightcentre.com
New South Wales, South Australia, Northern Territory
Coordinator: Luke Hansell - 07 3181 9519 - luke_hansell@flightcentre.com
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Pat Eastman – Ph +61 7 3181 9517 – pat_eastman@flightcentre.com
Gold Coast, Norfolk & Lord Howe, QLD Islands & Whitsundays
Hayley Giles – Ph + 61 7 3181 9520 – hayley_giles@flightcentre.com
Tropical North Queensland, Western Australia, Brisbane, Sunshine Coast and Queensland's Outback
Coordinator: Vanessa Massey - 07 3181 9522 - vanessa_massey@flightcentre.com
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Charlie Buchanan– M +61 437 135 126 – charlie_buchanan@flightcentre.com
Product Manager - Sports and Events
Email: fcgpaustproduct@flightcentre.com
Website: www.flightcentre.com
Location: 316 Adelaide Street, Brisbane, Queensland, Australia
Phone: - 0