TVUSD COVID19 Update #9

Distance Learning Opportunity Plans

Wednesday, March 18, 2020

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Update With Information About Distance Learning Opportunities for TVUSD Students Following Spring Break

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Dear TVUSD Community,

As you know, our schools will be closed until April 30th. TVUSD staff has been working around the clock to prepare distance learning educational opportunities for TK-12th grade students beginning after Spring Break. Administrators, teachers, and support staff are to be commended for their dedication and efforts to create a platform and resources for our students.

In order to be ready, we need each family to review the information we are providing and complete a very brief form that lets us know if devices and/or access are issues for you in your home.


Tim Ritter

Does Your Child Have An Available Device at Home?

  • If you currently have a digital device, such as a desktop computer, laptop, Chromebook, IPad, Galaxy tablets and other Android-based devices that can connect to Chrome in your home available for your child’s use, you DO NOT NEED to complete the form.

  • If you need a device for your child, PLEASE COMPLETE the online form as soon as possible so that we can ensure devices are ready to pick up consistent with the schedule outlined below.

  • If your child is serviced by an individual education plan (IEP) and has a designated assistive technology device per their IEP, PLEASE COMPLETE the online form, as well, so we can be sure the device is ready for pick-up.

Device Pick-Up Schedule

If you complete the online form and indicate that you need a device for your child, the school will process the device and have it ready for you to pick up according to the schedule below. On your scheduled day, please go to your child’s school site, wait in the drive-thru pick up line, and a runner will bring the device to your vehicle. You will need your STUDENT’S ID CARD for device pickup for grades 6-12. Parent ID will be necessary for elementary pick-up.

Elementary Schools:

  • Friday, March 20 - 9:00 a.m. to 3:00 p.m.

Middle Schools:

  • Monday, March 23 - 8:30 a.m. to 2:30 p.m.

High Schools:

  • Tuesday, March 24 - 8:30 a.m. to 2:30 p.m.

WE NEED you to submit the Online Device Request Form by tomorrow, March 19 if possible

Distance Learning Opportunities By Grade Level - One Page Overview

Important Resources That Are Available From Internet Providers

We have assembled the following list of internet provider information that may be able to assist families. You will need to follow up with the providers independently for service.

Internet Service Providers

(You must live within their service area. Please check with these home Internet service providers to see if you qualify.

  • Comcast / Xfinity - Low-income families can sign up for their Affordable Internet at Home program. Normally, this service is $9.95 per month. For now, new customers who qualify will receive two months of free service (

  • Frontier FIOS - No announcements have been made by Frontier FIOS at this time about providing free access for low-income families. Please call 1.855.401.7018 to see if they offer no-cost service in your area due to COVID-19.

Wireless Carriers

  • Sprint

    • Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.

    • We will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.

  • T-Mobile

    • ALL T-Mobile and Metro by T-Mobile customers on our current plans with limited data with data will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.

    • T-Mobile postpaid and Metro customers on smartphone plans with mobile hotspot data can add 10GB of Smartphone Mobile HotSpot each month for the next two (20GB total) – coming soon.


  • AT&T Wireless

    • At this point, we have not found any specifics on how AT&T may support customers in general and low-income families in particular. If you are an AT&T customer, please reach out to them


*Low-income families who are unable to access any of the above free services at home may qualify to receive a loaner device from TVUSD. More information is forthcoming from TVUSD.

Distance Learning Opportunities Questions or Need Assistance?

If you have any questions about the information shared, please use our online system. You can access by clicking here.

Thank you for your continued patience and understanding. We know there are still many questions that you have about the continuity of programs, events, testing, end of school year activities, etc. Unfortunately, we do not have firm answers to many of these questions yet, as they are dependent upon Federal, State, and County agency guidance and directives. However, please be assured that we are working around the clock to support and respond to what we know and plan for the constantly changing variables.

CARE Resources for TVUSD Students, Families, and Staff

Anxiety and fear is a very real consequence for what our families, students, and staff are dealing with right now. We want to remind you that we have 24/7 resources available.

Care Solace is uniquely equipped to support you in your planning for COVID-19.

Those in need of support may call us 24/7 at 888-515-0595 or email us at We are ready to serve all people in need of services!

Take advantage of the online and virtual therapy resources offered through Care Solace.

  • Reduce exposure by getting matched to an online therapist.

  • Care Solace Care Concierge Team will handhold families through this process.

Care Solace is open 24/7 to support families, students and staff in need and will assist them in finding available local resources.

As a reminder, here is your district link:

Our Care Concierge is available 24/7, in multiple languages, and can be reached by email, phone, or video chat.

Temecula Valley Unified School District

Office of Public Information