Errors in patient demographics and insurance information account for 30-40% of billing errors. To avoid these errors it is very important to remember these few pointers:

- When scanning in patient insurance cards, please make sure you scan both sides of the card as there is vital information on the back of the card that is needed for accurate billing. If you are making a copy of the insurance card prior to scanning, please enlarge the copy as much as possible, when a scan is done from a copy it can be very blurry and difficult to read.

- Ask patients if there are any changes to their address, phone numbers and/or insurance, each visit.

- If your office makes any type of special payment arrangement with a patient, please make sure to put that information in the patient notes.

- When scheduling a new patient appointment and obtaining the patient's insurance information, please verify the insured's name, date of birth, and relationship to the insured (ie..spouse, child, etc).