Name to be Determined

SERVING THE PEOPLE WHO SERVE OUR PATIENTS

"Relentless Pursuit of Excellence"

HR Shared Services Employee Contact Center team is passionate about you and we will continually strive to achieve excellence in all the work we do. This includes our interactions and connections with our customers, our shared services teams, as well as each other.

HOT TOPICS

Add Contents regarding :

a. Workarounds created

b. Areas of Concern with a solution to minimize impact

c. Go Lives - Announcements

GETTING TO KNOW US...

a. Feature a Shared Services Team ( Include team picture) First team to be featured:

HR Employee Contact Center team.

DID YOU KNOW?

a. HR Answerlink

b. The HUB

c. People Soft Self Service Case via the HUB

MEASURING SUCCESS....

a. # of Cases (Open and Closed)

1. Self Service Total

2. Self Service cases by Facility (Graph)

3. # of Cases initiated by HR ECC Representative


b. # of Calls received by facility


c. AHS HR SS Asked.... You Answered:

Customer Satisfaction Survey

Your voice regarding the HR Shared Services Newsletter...

Survey Results from previous month
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