Unit 1 Assignment 1
- Organisational skills
- Time management
- Team working
- Verbal & Written communication skills
- Maths skills
The more a job candidate is competent in these areas the higher the chance the candidate would get the job.
General communication skills
You also want to make sure that you are engaging the audience. To do this you could change the tone of your voice. If you are talking about something exciting then you may want to speak with pace and with a slightly higher pitch voice than normal. If you are talking about something sad you will want to talk slowly, with a soft voice. Also take a pause from time to time, allowing the audience take in what you have just said, but make sure the pause is not too long as the people you are speaking too might think you have forgotten what you are doing.
The factors you should take into account are:
- Cultural differences
- Adapting to suit an audience
- Question and answers
- Engaging the audience
Your tone of voice can be used to express your emotion. Someone talking with a raised voice would be interpreted as being angry, and someone speaking with a lower voice could be scared or angry. Communication done face to face can also be assisted by using body language.
Other factors that you need to consider when it comes to interpersonal skills are:
- Positive/negative language
- Active engagements
- Barriers to communication
- Types of questions
- Speed of response
Communicate in writing
A good way to express emotion through written communication are the use of emoticons. They are generally used in text messaging or instant messaging. You should not use emoticons in serious communication as they may be frowned upon due to the informal manner of them.
Other things you want to consider when it comes to written communication are:
- Key messages
- Grammar and spelling
- Identify the relevance of the message
- Alternative viewpoints
- Note taking
Barriers to effective communication
You also want to consider the length of the presentation/conversation you are having. People have a short attention span, so a presentation for an hour would not be effective as the majority of the audience will have lost concentration and have started looking for something else to entertain them.