Personal Attributes

Unit 1

Specific Skills

Specific skills fall into two main categories and they are job-related attributes and work attitudes.

The job-related attributes is what is what skills you will need to have in order to carry out a specific job whist having the correct understanding of the their working procedures.

An example of a job-related attribute could be a sales representative for a company that that need to have access to a motorized vehicle and a clean drivers license. This will be so they are able to travel and sell that product for the company. With the clean license this will prove that they are reliable and are trust worthy apposed to somebody who has points on their license for dangerous driving or speeding. The employer that they are working for may provide them with a company car so as well they will need to have trust in this person not to damage the car in any way possible.

Another example of a job-related attribute can be if you work for an airline company you may need to be bilingual this so you are able to communicate with the majority of the people that are on board that flight. Throughout all airline companies it is considered courteous for the employee to communicate and respond to the passenger in their native language.

Work attitudes is how determined you are to work hard in that workplace. As you are working for a company and in return you will get paid. However each person has a different attitude towards working and this is important because from the employers point of view in pretty much every area of work a good work ethic is needed.

An example of a work attitude is that you are enthusiastic towards your job and you are always ready for what challenges you might face that day. If you have a large task that needs doing you can face that task will all your energy in order to get it done. You will not complain about what your have to do or take your time doing it. But you will get it done as fast and to the best of your ability.

Another example of a work attitude could be that you are generally early. This is so you can plan out your day and prepare for what is to come. For example if you are working in retail you can turn up 30 minutes before your shift starts and tidy up what was unfinished the previous night, or start on getting everything ready for that day instead of doing it when the customers arrive at the shop.

General Attributes

Depending on what job you are doing it varies on what skills are needed, you will need specific set of skills if you are working in an IT field apposing to the set of skills that are needed in retail. But regardless to what your job is there are some skills that are required throughout all fields of work. These skills are called soft skills. Everyone is expected to have soft skills, these skills will help to make the employee more suitable in order to carry out a wider variety of task for any job that is given to them.

General attributes has four main subcategories and they are: planing skills, good working procedures, organisational skills and time management.

Planning skills involves thinking ahead of the task to help you to decide what you will need to do to achieve a goal within a set timescale. You might may not need to write a step by step plan, but you will need to consider what could potentially go wrong will help you to make sure all measure that you succession in what you are set out to do is high.

Good working procedures takes into account the health and safety of the security issues that may arise. For example, if you are not feeling very well and are unable to work you should stay of work until you are fully recovered. This is because if you did go into work you wouldn't be able to give every task 100% or even potentially spreading what you have may that be the flu or a virus to your other working colleges.

Organisational skills is a system or a routine that can help you achieve great results in your every day tasks.

Time management is a way of utilizing your time as best as possible so your are most efficient with your work. To do this you must be able to have control over your time you can do this by using a diary. Protect you time and space for example handling interruptions by not letting them take you of task for a large amount of time. Become stronger in the fields where you lack for example not being able to attend meetings you will attend them on time and make sure you are able to digest everything that is going on. Eliminate time that is used not doing anything productive as this can lead to distractions and not allowing you to get on top of your work setting you back.


Your attitudes towards your work life can be broken down into eight different sub categories and they are: determination, independence, integrity, tolerance, dependable, problem-solving, leadership, confidence and motivation.

Determination is a attribute that is valued by employers as it shows that a certain individual is able to prove that they are self driven to do well and succeeded in what they are doing in order to achieve then end goal.

You will need independence whilst in the work field because you can't always rely on other that are around you to do your work for you or even constantly going to them for assistance

Employers seek integrity from their employees this is because it is the hallmark of a person who is able to demonstrate sound morals and ethical principles within the work place.

As an employee it is helpful to have tolerance this is because it help to build bridges and capitalize on the differences that are presented in the workplace.

Dependability is important because it enhances a wide variety of job performance categories. An employee that that is dependable not only shows up on time for their shift every time but also produces a constant work of high quality.

Problem-solving skills allow the employee to analyze problems, identify the potential risks and making an educated solution to help prevent the potential impacts.

Leadership allows you to influence people to achieve a better result for an organisation or group. The most effective leaders have a strong sense of understanding the qualities that makes other people want to follow them.

If you are confident it shows that you are capable and also likable. But from this you are able to get along with your work but as well to a high standard and you will be proud of the end product.

Motivation will keep you going if you find what motivates you, you will find that drive within yourself to do well and impress your employer but also succeed

General Communication Skills

Cultural Differences - Effective communication can be affected by your location in the world, this is because of the different cultures in modern day society. It isn't just languages that can effect the communication but also the different variations of accents within the language. For example if you are presenting to and idea to a room of people that are from different locations in the UK their accents will all vary.

Adaptation - With such a range of dialects you will need to make sure that you are able to communicate to all of your audience in order to present your views. By doing this you will appeal to a larger audience as well as connecting with them better. By doing this and widening your vocabulary and dialect will will make sure not to unintentionally offend anyone and get your points across clearly.

Use Of Technology - The way you present your presentation is important because you will need to use different techniques in order to get the attention of different audiences. For example if you are doing a presentation on bullying to a group of people who are in Primary school you are going to make it as friendly and simple so that they can easily follow along. This would include something like and animation on a big screen then possibly allow them to make a short film from what they have learnt so that they get a better understanding of the subject.

Question And Answering - This is important as it allows you to engage with your audience on a more personal manor as well as allowing them to ask questions they may not normally feel comfortable with as it is a more informal based activity and can be done in a relaxed environment opposed to a strict teaching style manor.

Interpersonal Skills

Verbal Exchanges - This is by physically talking to somebody through to means of speech as in a face to face conversation with somebody.

Signing - This is used to communicate to those who have hearing difficulties. It can be a useful skill to learn as you never know who you will come across that may have a hearing difficult for example co-workers or a customer. Signing is a movement of the body, mainly the hands.

Lip Reading - Is used to figure out others emotions within their face to understand what they are saying as well as their feelings.

Body Language - Is used to show emotions in a face to face conversation, this is generally sub concisely done however a persons body language can portray what kind of mood that person is in. An example will be if somebody is happy they will smile.=, this is a form of body language.

Use Of Intonation - Can be used to make whatever message you are sending across to have different effects . This can be done by shouting and speaking fast at the same time this can cause the effect that you are in need of help.

Positive And Negative Language - Just by having a different tone of voice you can send a different message across. For example within a studying environment and somebody misbehave the teacher will project their voice in a negative tone in order to make the disruption to stop.

Active Engagement - This is done by constantly interacting with your audience and involving them in all your activities so they don't loose interest.

Communication In Writing

Emoticons - These are used to display an emotion the the person receiving the message. For example to show that you are happy you can use the happy emotion :D.

Letters - This must be sent sent and delivered to the right address in order for the other person to read the letter. This is often used when you don't have access to the internet or just want to send a formal message to somebody.

Fax - Is generally used to send a message from one fax machine to another, the first fax machine makes a copies of the original document then sends this to the second fax machine. The second fax machine prints out the the copy.

Emails - This a form of messaging over the internet if you ware wanting to send a message to arrive to somebody instantly. The emails can sit in the inbox of the receiver before being opened.

Spelling And Grammar - Spelling is important because if you misspell a work it can be taken out of context meaning that it could have a different meaning to it this is generally the case with homophones. Using the correct grammar is important as the reader will not become distracted by your mistakes, as well as it shows your professionalism, and can portray you message easier.

Relevance - Is important as what you are talking about needs to make sense otherwise your audience may not be able to understand what you are trying to say and this means that you point will not be exactly clear causing communication issues.

Proofreading - This is checking for spelling an grammar mistakes, often used when errors would make you writing unprofessional.

Note Taking - Is writing down notes of what somebody is saying for example in a class room taking note of what the teacher is saying. This is useful as you can look back on your notes to give you a better understanding.

Barriers To Effective Communication

Background Noise - When communicating with others background noise can be a distraction as it may cause problems for the people that are listening to you because they may not be able to hear what you are saying. For example if you are trying to give instruction and the background noise is over whelming then this can cause the instruction to become unclear and this can cause potential problems.

Distractions - When performing a speech the radio could be a distraction and this could cause you to loose your train of though, disrupting the speech causing you to forget what you what saying.

Physical Barriers - A physical barrier could be that you have a hearing problem. For example if you are in a meeting and sat far away from the person talking you may not be able to here them very well at all.

Location - If you are performing a meeting in a office it is a controlled environment so this means that the noise can be controlled as well as being able to have everyone attentions o that they can hear you. Opposed to being outside an having a meeting other distraction come into play such as the weather and hearing problems.

Lack Of Concentration - This can be caused by being tired so this means that you are not entirely focused on what somebody is saying.

Mechanisms To Reduce The Impact Of Barriers

Background Noise - In the field of IT if you are giving out instructions you could record the instructions via a voice recorder so whenever somebody needs to quickly hear the instructions to refresh their memory they will have them on them at all times. As well as being able to listen to these instructions as many times as they need.

Distractions - To reduce the distraction you could turn the volume of the radio down and this would be playing quietly in the background or even turn it off completely so that you don't get distracted whilst performing a speech.

Physical Barriers - So that you are able to hear the person performing the meeting you could sit at the front so that you are able to hear the meeting properly and well as well as being able to digest all of this information.

Location - To prevent these problems find a location that is best for what you are wanting to do for this example a meeting. The best place for a meeting would be inside as this would reduce the amount of barriers between you and the other people in the meeting.

Lack Of Concentration - To prevent yourself from being tired you can ensure that you get as much sleep as possible and this will allow you to stay awake during the day so that you are able to listen to all the information that is given to you an that you don't make any mistakes.