May Non-Apparel
All the dirty details you want to know
Meet the Gals:
Genevieve Boetto
Genevieve Boetto, Care ModStylist, Joined ModCloth shortly after graduating from Kent State University in May 2012. With a passion for business, textiles, and an eye for aesthetics, ModCloth has helped teach her, through real world experience, both customer facing and internal problem solving. In her spare time, Genevieve enjoys exploring local restaurants, drinking wine, and the occasional musical.
Jordyn Martin
Jordyn joined the ModCloth community in 2012, just after she graduated from the University of Pittsburgh where she studied art history, as well as communication and rhetoric. Long story short, she loves art and public speaking. She's a real ham, singing everything she says most days and talking to her team with emphatic hand gestures. When she's not at work, she loves exploring cities and small towns for the most unique thrift store finds. She's a bit of a secondhand junkie. Her most recent obsession is vintage bolo-ties. She only wishes she could wear that snake as a neck-tie forever.
Forrest Vinson
Forrest Vinson was born a baby and started working at ModCloth in late February 2012. She is the senior member of the Vendor Relations team, and works alongside Rikki and Laurel to help make the bad things go away. She attended Case Western Reserve and studied Nutritional Biochemistry. When she's not in the warehouse, Forrest attends local punk shows and draws comics. She has based her life entirely around the ability to eat fancy cheese whenever she wants.
The Good.
There has also been great fanfare over our intimates collection. Our girls love the corsets and teddies, but would like to see them in more sizes. A-cup customers along with girls with larger band measurements are looking at our items; and with our plus-size category growing, we think this is definitely something to look into expanding.
With little surprise, pet accessories are also in high demand.
Aside from the adorable kitten tops and clothing, our customers would love to see items their pets can use as well!
Customers don't just want themselves and their pets to look good, they also want to feel good about what they are buying. Having such an intelligent community means our customers love to know where their products are coming from and what the social impact on their purchase is. Items from vendors like Out of Print Clothing or NuOp Designs are great additions to our selection!
So, to recap, customers are mad for:
- Bedding
- Smaller and larger intimates
- Pet Accessories
- Charitable/socially conscious vendors
The Bad.
Here is a breakdown of all of the vendor problems for Non Apparel during the Month of May (starting from the 7th).
Total # VP's: 80 (100%)
- Total # Quality: 14 (17%)
- Total # Quantity: 36 (45%)
- Total # Intake Exceptions: 11 (14%)
- Total # Compliance: 19 (24%)
- Shoes: 21
- Intimates and swim: 9
- Apartment: 26
- Accessories: 21
- Other: 3
The Ugly.
Westwood Footwear
78% defect rate: very aggressive and noticeable splatters of glue stains, creating dark spots in upper. White and brown stains were also visible, most caused by dirt gathering on glue.
Rachel Antonoff for Bass
85% defect rate: excessive glue on upper, leaving brown dirty patches throughout. Most pairs have yellow-brown marks on soles, giving off a very messy and worn appearance. Shoes have consistent stains on heel; a black substance that rubbed off from the box.
Present Time
92% defect rate: severe scratches, print imperfections, and stains.