Tech Update

GAPS Technology | March 16, 2021

Classroom and School Technology

Building IT techs will communicate to principals, office managers, and tech coordinators when they will be in the building after teachers return. Office managers will create a Google Sheet teachers can use to schedule their building tech to help them in their classroom.


It is STRONGLY recommended that elementary teachers rely on the desktop computers already in their classrooms for use with the SmartBoards, projection, and doc cam. Teachers can use their laptops for CDL.


For secondary classrooms with SmartBoards, it cannot be guaranteed the interactive component will work when they return. They will be able to use their SmartBoard as a projection surface, as always. The concern also is the sanitizing of the SmartBoard between teachers, particularly at middle schools.


Technology used in classrooms beyond the standard district setup cannot be supported by GAPS IT, as all hands will be on deck supporting district-provided equipment and infrastructure.

Chromebooks and Chrome Tablets

Reminder: Chromebooks that have been powerwashed or personal devices that have never been used on campus will need to be connected to the building wifi on the first day a student returns to the school. Teachers will need to be ready to help students get connected.


Cases for K-1 Chrome tablets have arrived, as have headphones for K-5 hybrid students. Chromebook cases have been ordered for hybrid students in grades 2-5, but those have not yet arrived.

Print Server Update Information

If you are having trouble printing from your desktop or laptop computer, be sure your print server information is updated. Chromebook printing for staff will be addressed at a later date.

Grade Data and Canvas Backup

Downloading grade data before the move to hybrid instruction is not required, but is recommended, especially for elementary.


Backing up Canvas courses at the end of the school year is also recommended.

GAPS IT Techs - School Assignments

If you do not know who the IT Technician assigned to your school building is, you can see the list here. Jamin Kalita and Ricardo Cobar are currently supporting WAHS, but aren't listed. Ricardo is also at the Welcome Center and the district office.

Bringing Your Own Device (BYOD) - Staff and Students:

Once hybrid instruction begins, students are expected to bring a device to and from school each day, just as they would a textbook. Students who have been using a personal device during Comprehensive Distance Learning can check out a district-provided Chromebook (or Chrome Tab grades K-1) from their school if preferred. If students need to check out a GAPS Chromebook or Chrome Tab, they should contact their school office. Students should be sure the device is fully charged prior to coming to school; with space limitations, charging may be difficult during the school day. There will no longer be classroom Chromebook carts, as each student should have a device checked out to them.


Technical support will not be available for personal devices for STAFF OR STUDENTS beyond helping to log the device onto the network. Staff personal devices will not have access to the network drive (P: drive). There will be a limited number of devices for student use in each classroom in the event a student has a technical difficulty. These devices will remain in the classroom and will not be checked out to students.

Spanish Language Help Desk

GAPS IT is happy to announce that we have a Spanish Language Help Desk for our Spanish-speaking families needing technical assistance. Hours are 7:30am - 4:00pm. Contact our Spanish Language Help Desk at 541-967-4550 or gaps.it@albany.k12.or.us.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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