To sell is human
The surprising truth about moving others.
Daniel H. Pink
Is the author of 5 books about business and work that have sold 2 million copies worldwide and have been translated into 34 languages.
Daniel H. Pink
"One of the most effective ways of moving others is to uncover challenges they may not know they have" (Daniel H. Pink)
Three Tactics
You may use your head as well as your heart.
Moderate your words and actions.
You need to feel like you're the client.
Past vs Today
“In the past, the best salespeople were skilled at answering questions. Today, they must be good at asking questions.” (Daniel H. Pink)