ZRS LeaseStar Update

December 2015

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EXCITING NEWS

Marketing Center
  • Updates to the Manager Syndication page were released to make it easier to enable/disable available channels (ILSs). This includes the ability for users to modify the lead delivery email and phone for each active channel.

IMPLEMENTATIONS & TRAINING

Syndication


  • Successfully implemented Auro One90 and The Slade in November, and Cortona this month.
  • Upcoming - Baldwin Harbor, Monarc Met 3, Seven Oaks, Southside on Lamar


Training


  • Syndication training is now being tracked each week and a list of registered & completed training classes by team member is available within the Smartsheet.

SUPPORT OVERVIEW - YEAR-TO-DATE 2015

AVERAGE RESOLUTION VS REALPAGE SLS

As a company, we strive to achieve Service Level Standards (SLS) as indicated below. For 2015, we successfully resolved all LeaseStar support requests well below SLS.


  • P1 Critical - 8 hours
  • P2 High - 36 hours
  • P3 Medium - 450 hours

SUPPORT TICKETS BY PRODUCT

A total of 84 LeaseStar support tickets have been submitted.

  • 43 - Syndication
  • 27 - Classified
  • 7 - Lead2Lease
  • 3 - Marketing Center
  • 2 - PropertyLinkOnline
  • 1 - Social
  • 1 - Websites

PRODUCT HIGHLIGHT

Our Engaging Community Websites offer;

  • Premium Design Templates or Custom Creations
  • High Resolution Photography
  • Real-Time Pricing/Availability & Online Leasing
  • Social Integration
  • SEO/SEM
  • Sales & Lead Tracking


For more information on our Community Websites - Click Here


To view our exciting new Website Template options - Click Here

SIGN UP FOR ONE OF OUR FREE WEBINARS BELOW OR VISIT THIS LINK FOR MORE EXCITING WEBINARS.

LeaseStar Gives Back To United Way

The LeaseStar Client Services Team spent November 13th giving back to local charity groups. They did everything from making meals for Meals on Wheels, to doing lawn work for Mi Escuelita!
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