Current Event

Customer Service

An App That Helps You With Bad Customer Service

Location: Cleveland

name of the app: They didn't mention it

  • This event is important because you now have an app that you can use for bad customer service, most customers that do have bade customer service tend to go on social media and complain about what happened, which is bad for the company.
  • What you do on the app is text to the app what went wrong and what do you want to do about it and they will try and figure things out for you, they also empathize you, to try and calm you down.
  • The people affected by this event is the customer, the person behind the customer service, the business, and the people behind the app.