Tech Notes November
Phishing follow-up, Printer "Hold" Issue, Apps, Etc.
Last month we did a district-wide test of our vulnerability to phishing e-mails. Phishing is a term for malicious e-mail. It may attempt to disguise the sender or purpose of a message, or to entice someone to click a link in the message that might cause harmful software to be installed or to collect information about the person.
- The phishing messages were sent to 1180 recipients.
- There were 190 users who clicked on the links in those e-mails (16%).
- Any user who clicked on the phishing links was enrolled in an optional training course to review warning signs and ways to avoid such e-mails.
An incident last week with a phishing message that spread throughout the district reiterates the need for this kind of assessment and follow-up training. It is not our intention to single out or to chastise anyone, we are simply hoping to educate and to reinforce that there are warning signs for phishing that can be learned and that you can watch out for.
You'll find links to two documents below with some helpful tips. We expect to run district-wide phishing tests again later in the school year.
App Approval Process
- Help desk ticket submitted for free app.
- App request reviewed by DLC staff.
- If there are any follow-up questions or clarifications, they are asked and resolved.
- We try to have free app requests completed within 10 business days.
- Help desk ticket submitted for paid app.
- If funding source is being sought from Teaching and Learning department, ticket should include the Digital Resource Application form. This form is also used for any software requests.
- If funding source is building funds, a building budget code should be provided.
- App request is reviewed by DLC staff.
- Once review is completed and funding source is confirmed, app request will be completed within 10 business days.
Technology is aware that this error is frustrating and we continue to look for a fix. In the meantime, here's an encore of the steps you can take to resolve the issue when it occurs.
If you are having trouble printing (Hold for Authentication) or connecting to other network resources, it is probably because the locally stored password is out of date. Here is how to fix it.
Select NoMAD icon from Menu Bar.
Select Ticket Viewer from the NoMAD menu.
Remove all current tickets by selecting each from the list and then Remove Identity
Sign out of NoMAD by selecting the Sign Out option from the drop down menu.
Sign back into NoMAD. Reminder this is your network/email password.
Then try to print again. It is recommend that you cancel/clear out any queued print jobs first.
(Credit: Adapted from Colin O'Brien's notes on this topic)
Tech Report 2017
AuthenTech & Catching Creativity
- iPads in cases, keyboards, and the upper portion of optical mice can be wiped down with a Clorox wipe or similar. While this may cause some dulling of the iPad screen protector over time, that's a reasonable trade-off for a less dirty device.
- MacBooks, Chromebooks, the underside of optical mice and LCD screens should never be cleaned with anything abrasive. Special wipes made specifically for electronics and laptop screens should be used.
Tech has a limited supply of cleaning products (generally left over from previous device roll-ins).