Customer Service Survey

Your Business, Your Sucess

Questionnarie

Please mark your responses with an 'x'


9. How knowledgeable do your customer service representatives seems to you?

Extremely knowledgeable

Quite knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable


10. How clear is the information that your customer service representatives provides to your clients?

Extremely clear

Quite clear

Moderately clear

Slightly clear

Not at all clear


11. How proactive are your customer service representatives?

Extremely proactive

Quite proactive

Moderately proactive

Slightly proactive

Not at all proactive


13. How likely is it that your clients recommend this hotel to a friend or colleague

Not at all likely - 0

1

2

3

4

5

6

7

8

9

Extremely likely - 10