Customer Service Survey
Your Business, Your Sucess
Questionnarie
Please mark your responses with an 'x'
9. How knowledgeable do your customer service representatives seems to you?
Extremely knowledgeable
Quite knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
10. How clear is the information that your customer service representatives provides to your clients?
Extremely clear
Quite clear
Moderately clear
Slightly clear
Not at all clear
11. How proactive are your customer service representatives?
Extremely proactive
Quite proactive
Moderately proactive
Slightly proactive
Not at all proactive
13. How likely is it that your clients recommend this hotel to a friend or colleague
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely - 10